Online booking

PRIVACY POLICY

The owner of this website is responsible for processing your personal information. Details on the company can be found in the imprint.

We take the protection of your personal data very seriously. Your personal data will be treated confidentially and in line with both the data protection laws as well as the provisions set out in this data protection declaration.

It is possible to use our website without submitting your personal data. If you are asked to give personal data (e.g. name, postal address or e-mail address), this is always – as far as possible – always on a voluntary basis.

 

PROCESSING PARTNERS, RECIPIENTS

We process your personal data with in cooperation with processing partners who support us in providing our services (e.g. web-hosting, e-mail newsletter distribution).

These processing partners are committed to handling your data in a strictly confidential way and may not use your personal data for any other purpose than providing our services.

Your personal data will only be passed on to service providers such as banks (if you receive money transfers), tax advisors (if you are part of our accounting), distributors (if you receive mail from us), etc.

 

SSL OR TLS ENCRYPTION

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

 

CONTACT FORM

Once you have filled in and sent a contact form your personal data provided will be processed by the person responsible in order to answer your enquiry based on the consent you have given by submitting the contact form.

There is no legal or contractual obligation to provide personal data. Choosing to not provide personal data simply means that your enquiry will not be sent to us and we will not be able to process it.

You have the right to withdraw your consent in written at any time form. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn.

 

E-MAIL NEWSLETTER

By clicking on the checkbox you agree to the abovementioned personal data being used by the person responsible for data protection to send you an e-mail newsletter based on your consent (subject to objection and/or withdrawal of consent).

There is no legal or contractual obligation to provide personal data. Not providing personal data will only result in you not receiving the e-mail newsletter.

You have the right to withdraw your consent at any time in written form or by clicking on the relevant link. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn.

In the same way you can also revoke consent for your personal data to be used for the purposes of direct advertising. In this case your personal data will no longer be used for direct advertising in the form of an e-mail newsletter.

 

COOKIES

This website uses cookies.

Cookies make websites more user-friendly and efficient for users. A cookie is a small text file used to save information. When you visit a website, this website can place a cookie on your computer. If at a later point in time you visit the website again, the website can read the information saved in the cookie and find out, for example, whether you have visited the website before and which areas of the website you are particularly interested in.

More information on cookies is available on WIKIPEDIA.

 

CHANGING COOKIE SETTINGS

The web browser settings determine how the web browser deals with cookies and which cookies are or are not allowed. These settings can be changed. How and where these changes can be made depends on the web browser. Use the ‘Help’ function in your web browser to find out more about how to change your cookie settings.

You should be aware that limiting the use of cookies may mean that not all functions on this website can be used to their full capacity.

 

COOKIES ON OUR WEBSITE

Our website uses the following providers:

GOOGLE ANALYTICS

To analyze user behavior (length of stay, reference pages and campaigns), this website uses Google Analytics. The privacy policy for this product is owned by Google and can be viewed here: https://policies.google.com/privacy?hl=en

This website uses Google Analytics, a web analysis service operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics is based on the legal principle of overriding legitimate interest (analysis of website use). To this end we have concluded an agreement with Google on contracted data processing.

When you visit our website, a piece of software creates a connection to Google servers and data is sent to these servers, some of which are located in the USA. Google Analytics also uses cookies to save information about the website user as well as to analyse how visitors use this website.

This website uses the function "Activation of IP anonymisation". This means that within Member States of the European Union and countries of the European Economic Area your IP address will be shortened. Only in exceptional circumstances will the full IP address be sent to a Google server in the USA and shortened there
 
According to Google, this data is used to analyse the use of the website, produce reports on website activity and provide additional services connected to use of the website and the internet.

Google may also transfer this information to third parties if this is legally required or if the third party is tasked with processing the data on behalf of Google.

For detailed information on the use of data by Google Analytics please consult the data protection declaration of Google and Google Analytics.

 

GOOGLE ANALYTICS REMARKETING

Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).

Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.

To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.

You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link.

The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes.

For more information read the Google Privacy Policy.

 

DEACTIVATING GOOGLE ANALYTICS

  • It is possible to prevent our website from collecting your user data by activating the “Do Not Track” function in your web browser. Your web browser will then send a “Do Not Track” signal to all websites, including ours.
  • You can prevent all websites from collecting your user data by downloading the following extension and installing it on your computer: Download Browser Extension.
  • You can prevent only our website from collecting your user data via Google Analytics by clicking on the following link. This places an opt-out cookie on your computer, which prevents data being collected from you if you visit this website again. Deactivate Google Analytics.

SERVER LOG FILES

For the purposes of technical monitoring and increased security, this website processes the following personal data in a server log file. This processing is based on the principle of overwhelming interest of the person/company responsible (technical security measures).

  • IP address
  • site from which the file was accessed (“referrer URL”)
  • name of the file
  • date and time the file was accessed ("time stamp")
  • amount of data transferred
  • access status (file transferred, file not found, etc.)
  • type of web browser used, e.g. Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Apple Safari, Opera etc.)

These data are saved in personalised form only temporarily for a period of seven days. After that the log files are deleted.

YOUTUBE

For the presentation of videos, this website uses Youtube. The privacy policy for this product is owned by Google and can be viewed here: https://policies.google.com/privacy?hl=en

OPEN STREET MAP

For the route planning on this website Open Street Map is used. The privacy policy of the product is Open Street Map and can be viewed here: https://wiki.openstreetmap.org/wiki/Privacy_Policy

V-MTS

At V-MTS, the request made to the hotel will be sent along with the anonymous browser user-agent and the address of the page from which the request was made. In the event of errors that may occur, it is easier for the company MTS online to determine under which circumstances a transmission error or a possible problem with the S-MTS software has occurred. The hotel receives information on request, how the guest came to the site. Google campaign information (utm parameters) is broken down and sent to the hotel to measure the success of the ad campaigns being served. The requests are stored resident on MTS online servers so that they can be imported by hotel management programs (PMS) and are not lost even after connection problems.
To avoid spam and invalid requests from automated systems, this website uses a recaptcha from Google. The privacy policy is therefore subject to Google and can be viewed here: https://policies.google.com/privacy?hl=en

After submitting the request, the filled-in fields will be stored in the MTS online database to ensure proper processing of the requests.

KOGNITIV

For online booking this website uses cognitive. The privacy policy for this product is the property of Kognitiv and can be viewed here: https://seekda.com/en/data-privacy-statement/

REQUEST/GOOGLE RECAPTCHA

After submitting the request, the completed fields will be stored resident in the MTS online database to ensure proper processing of the requests.
To avoid spam and invalid requests from automated systems, this website uses a recaptcha from Google. The privacy policy is therefore subject to Google and can be viewed here: https://policies.google.com/privacy?hl=en

S-MTS

This website uses the product S-MTS of the company MTS online for the presentation of offers, rooms and the transmission of inquiries. With S-MTS, the first page and the reference page will be saved in a cookie to be stored locally in the visitor's browser. When a request is made to the hotel, this information will be sent along with the anonymous browser user-agent and the address of the page from which the request was made. In the event of errors that may occur, it is easier for the company MTS online to determine under which circumstances a transmission error or a possible problem with the S-MTS software has occurred. The hotel receives information on request, how the guest came to the site. Google campaign information (utm parameters) is broken down and sent to the hotel to measure the success of the ad campaigns being served. The requests are stored resident on MTS online servers so that they can be imported by hotel management programs (PMS) and are not lost even after connection problems.

INQUIRY

After submitting the request, the completed fields will be stored resident in the MTS online database to ensure proper processing of the requests. The data will also be sent to the customer via e-mail.
To avoid spam and invalid requests from automated systems, this website uses a recaptcha from Google. The privacy policy is therefore subject to Google and can be viewed here: https://policies.google.com/privacy?hl=en

CANCELLATION INSURANCE

A cancellation insurance can be taken out on this website. The privacy policy is subject to the company Hogast Italy and can be viewed at the following link: http://www.hogast.it/it/privacy.html

NEWSLETTER

Newsletter registration: Name and e-mail will be stored in the database of this company upon registration and then forwarded to the newsletter program Mailjet. From then on, the privacy policy of the company Mailjet and can be viewed here: https://www.mailjet.com/statics/privacy-policy

ADDTHIS

The privacy policy for the simplified bookmarking of web pages on this page is subject to AddThis and can be viewed here: http://www.addthis.com/privacy

HOLIDAYCHECK

For hotel reviews this website uses the portal Holidaycheck. The privacy policy for the portal is subject to the Holidaycheck company and can be viewed on the following page: https://www.holidaycheckgroup.com/privacy/?lang=en

TRIPADVISOR

For hotel reviews this website uses the portal Tripadvisor. The privacy policy for the portal is owned by the company Tripadvisor and can be viewed on the following page:
https://tripadvisor.mediaroom.com/UK-privacy-policy

FACEBOOK LIKE BUTTON

This website uses the Facebook Like Button, a web analytics service provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook"). We have a contract with Facebook for contract data processing. The data is partly transmitted to the USA. The transfer of data to the US is based on the Privacy Shield. When accessing our website, a connection to the Facebook servers is made via software and data is transmitted to Facebook servers, some of which are located in the USA. Facebook also uses cookies to store information about the website user and to analyze the use of the website by website users. According to Facebook, Facebook will use the data collected to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage. Also, Facebook may transfer this information to third parties, if required by law or if third parties process this data on behalf of Facebook. Detailed information on the handling of user data on Facebook can be found in the Facebook privacy policy. https://www.facebook.com/privacy/explanation

 

YOUR RIGHTS

You have the right to know which personal data has been collected, to request that this data be corrected or deleted as well as to limit or object to the use of your personal data.

Provided the processing of your personal data is based on your consent or an agreement which has been concluded with you, you also have the right to request that this data be sent to you.

Furthermore, you have the right to withdraw any consent you have given for your data to be processed. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn.
You have the right to object to the processing of your personal data for the purposes of direct advertising. In this case your personal data will no longer be used for direct advertising.

In addition, you also have the right to submit a complaint to the Data Protection Authority of your country.